4 years ago

My local Hamilton Watch Distributor was unable to ...

My local Hamilton Watch Distributor was unable to open the back of my Hamilton MIIB watch to install a battery and referred me to the Swatch Group. I packed up the watch and mailed it to Swatch. They acknowledged receipt and gave me a ref number and password so I could follow the progress. As it took longer than expected, due to their difficulty in locating the correct battery, they advised me that they would accept transportation costs. They did. I got my watch back in good order.
Mailing beats driving costs to Toronto and parking downtown.
I'll use them again if need be.

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