Ben Bailey

Review of Timberline Campground

I would give it zero stars if I could. Didn't even...

I would give it zero stars if I could. Didn't even get to stay....called to book a site next to our friend's (#423). It was open so it was no problem and was an easy reservation; we received the reservation confirming the correct site number. When we arrived they gave us a different site number (#427), and I didn't realize it at first. When I pulled up at the site no. they did provide us, there was someone still camping there. As a matter of fact, there was someone on every site (4th of July week). My wife reviewed the camping reservation and noticed they had given us the wrong site no. The original one (next to our friends) was taken as well. We went back to the office to get it sorted out. The young lady behind the counter said it was her fault, because she gave our site to another camper who had the site originally and wanted to extend his stay. He had given her some sob story about how he couldn't move because he had a "bad back," so they tried to give us a different site without telling us or being forthright.. My wife explained that we wanted that site for a reason, and the young lady said, maybe they could find the camper to move him!! There was no one and no vehicle at the site, so who knows how long it would've taken to track the individual down??? (We had a lot of food in a cooler and we needed to get it in a refrigerator soon.) When my wife explained there is someone on both sites, they tried to give us yet another site that was also taken. The campers hadn't checked out yet even though check-out is at 1pm and it was past 3pm when we checked in. The campers on these sites were nowhere near "packed up" and ready to go. They asked to give us a rain-check, but my wife asked for a full refund as we will not be back. What kind of campground gives your site away without telling you and then doesn't ensure that people are checking out in a timely manner to ensure you a site that they switched out without telling you? They are either under-staffed or incompetent. There were individuals drinking and driving golf carts/vehicles around (their beer cans were hanging out the window in their hands) and small children running unsupervised in the streets in front of trucks and golf carts. We realize it was a busy weekend, but this brief experience was a nightmare. At least they gave us a refund!