Jovan Mastrapa Review of Franklin Chevrolet
So long story short. I inquired about a vehicle li...
So long story short. I inquired about a vehicle listed on Autotrader by Franklin Chevrolet on sunday evening the 8th of July . That monday morning I spoke with a young lady by the name of Cassidy Gray we spoke briefly about the vehicle and i aggreed to the purchase "was not asked for a deposit due to being available"....Cassidy was very nice knowledgeable and friendly she gets a 100% from me.....Im later reached by a sales guy by the name of Morgan Randell. Superb sales man was very helpful send pics like I asked about the car to assure me its as nice as it looked this was on Tuesday July 10th still no ask of deposit car is still available. Wedsday the 11th all paper work submitted over the phone Thursday the 12th i get the call from Morgan all is good just waiting on final approval due to age of the vehicle....Friday the 13th I recieve the call from Morgan that he can not sell me the car due to being a deposit left on the 9th....According to Morgan the sales manager's seem to have a lack of communication . After 5 days they realize they cant sell me the car after pulling my credit and keeping me on ice just to tell me they cant sell me the car....Not once did i negotiate the price on this vehicle or asked for a discount im not that type of consumer. I was paying full price on this car.....My biggest disappointment comes that in a whole 5 days no one knew this car was technically some what sold they wasted my time and pulled credit for nothing....As far as Cassidy Gray and Morgan Randell they were a great help and did there jobs and took the time to ansewer and assist me...Just sad they are managed by management that have such poor communication between them.....Thank you for waisting my time and pulling my credit for nothing.
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