Been a customer for over five years, no complaints...

Been a customer for over five years, no complaints, but since the takeover the service is completely nonexistent. Just moved house, and had to call support 6 times, each time we were given a different estimation of the return of service, and only after realising we had to call on a Monday or Tuesday (for reasons we only discovered on the fourth call) did we manage to contact someone who could actually log a request to return our ADSL service. Two weeks later our phone number still isn't back and they're trying to charge us for the full month of offline services. What a joke.