Christine B

Review of Town & Country BMW

We will NEVER go back to this dealership. We had b...

We will NEVER go back to this dealership. We had been very loyal clients of this particular dealership for a number of years. When we had 11 issues with our bmw 328i xdrive and tried to contact upper management, we were given the run around. It was only until we threatened to go to the ministry and the media that we actually received responses. The customer service is terrible, the ownership change over has hugely impacted the customer relations the dealership used to care about. The service work is spotty. When you receive a BMW certified vehicle that has been checked.... think again!! The door actuator was checked off that everything was fine yet the day we picked up the car there were issues that prevented and pushed back our pick up time. We ended up going to another BMW dealership that treats its clients like family! They follow through with what they tell their clients and immediately respond. We will NEVER go back to Markham BMW! Horrible experience!