Horrible business! Do not waste your time. I ignor...

Horrible business! Do not waste your time. I ignored the negative comments and decided I ll give them a shot! Worst mistake ever. I set up an appointment and upon arriving at the facility was told oh your ob is actually out on a call. So you can either see another ob or reschedule. This being my first appointment i really wanted to meet with my ob but reluctantly said I d see a stand-in instead. I asked the lady at the front desk if they were planning on calling to inform me of this change or if the ob was just called out. She sarcastically laughed and said ugh yeah! She just left Ok. So at this point I m turned off by this place: the rude front desk personnel and the lack of respect for others time. I get there s going to be emergencies in an OB office but once this was realized follow up with the rest of her patients that day. Not that hard. Then here s the kicker, i wait for another 15 min then get called up and told the ob that we were going to have you see in place of Lopez is actually not in your network. So you can wait for Lopez who has an ETA of an hr-hr and half or reschedule seriously? I do not live close to this facility, it took me 30 min to get there so no i do not want to reschedule or do i care to waste another hr + of my life sitting in vain. Just a lot of callous and nonchalant answers. Once Lopez left her staff should have started looking at her patients she had left for the day and took the extra 2 seconds to see if the only other ob they offered services from was actually in their network vs saying you can either see so and so or reschedule. And then when i agree to see the other ob she s not in my network? Why didn t you do your homework prior to offering me that option? They knew who my provider was! What ob doesn t take blue cross blue shield of TX? Seriously?! Just such a royal waste of time. Another lady came in 5-8 min after i did and i hear the front desk lady giving her the same spill about Lopez being gone. The other patient was obviously upset as well and asked when Lopez left, just a few min ago was the reply she received. Which i had been sitting there a few min so no that was untrue. So who knows if the ob actually just left or if they had ample amount of time to call patients before people wasted time driving to this location. I wouldn t put it pass them to just not care, and inform people as they come in. HORRIBLE! Stay clear! Do not waste your time or energy!