So far our first impression of this company has be...

So far our first impression of this company has been noted as unreliable, unorganized, and zero customer service training. A student/Manager displayed a lack of service excellence by telling my daughter that they have been busy fulfilling new orders and CANNOT deliver the missed order. Even if this is fact, this is not an example of what is said to frustrated customers! Other employees complained that there is "nothing they can do" due to lack of communication between warehouse and office personnel. Again, not the correct response to an already frustrated customer!
My daughter is a freshman this year who attended a summer program at Cornell which ended 1 week before move-in. Her summer program recommended Big Red Shipping & Storage to store her dorm room essentials until move-in. My daughter received email confirmation for delivery on Saturday of move-in weekend. As of this TUESDAY evening, NO DELIVERY, only empty promises. My daughter has been given the run-around everyday since Saturday by every employee there on phone and in person. How can this level of service become a "preferred vendor" at Cornell? So sad that I must get involved because my student has already started Orientation and soon classes! Unacceptable treatment of our Cornellians.