Horrible! Booked an appointment yesterday for tod...

Horrible! Booked an appointment yesterday for today. Once I got checked in, I was told they were "running a day and a half behind" in their service department; meaning my car wouldn't be completed that day. Why in the world would they book a next-day appointment if they were backed up! I live alone so transportation arrangements would have to be made for two days...plus I was scheduled to leave town in two days too. I would never have booked the appointment and wasted a 1.5 hours of my day. They should have been truthful about their backlog and not suggested a next-day service. Total BS. Won't be back. Ever. Certainly for service and NEVER to buy a new car.