Brian

Review of Sam Pack's Five Star Ford

I would not recommend this dealership whatsoever. ...

I would not recommend this dealership whatsoever. I d love to tell you why with my bad experience.

In late Nov. 2018, I bought a certified prepared 2014 Ford Focus. I started to have issues with it just weeks later. The transmission and it would hesriraye, stall, stutter when you go from 0 to accelerate. Come to find out, the car had a national safety recall from Ford. Yet they still sold me the car. Even as certified pre owned. While it was in their service department, it was discovered after I brought it to their attention, that my front strut was leaking. Certified pre owned huh? What exactly did they check for to make it certified pre owned? I had to pay out of pocket $450 to have the strut, strut mount, and a new alignment done. Apparently it s not covered under any warranty. Mind you this is not a customer caused issue. I will give kudos to the management team for telling me at least they will reimburse me that cost. Almost 3 weeks after this charge it has not happened yet, but I will fairly note they have told me I will be reimbursed. The car still has issues when I go to accelerate from 0. It stutters and hestitates when I go to accelerate. I spoke with the service manager and he told me flat out that Ford is legally allowed to sell a car even knowing the car has a Ford safety recall on it. He also flatly admitted to me that even if they were doing a certified pre owned inspection and noticed a leaking strut, they would not worry about replacing it. It s not considered a safety item and thus would knowingly leave it alone. Would you want to buy a car from a dealership who practices like this? This deceptive? I surely never will again.

The staff is friendly here but keep in mind they are trying to sell you cars. Look behind the facade and take heade to my warning and my bad experience and steer clear from this dealership. You will thank me later.

Update: The dealership management has worked with me regarding my issues and has bent over backwards to make me a satisfied customer.