Stephen Hiel

Review of Volkswagen Group of America

Useless. A dealer service department botched a re...

Useless. A dealer service department botched a recall-related appointment, leaving me unexpectedly stranded. Considering it was a recall - that is, related to a manufacturer's defect - I called VW Corporate to see if they could help apply pressure to the dealer or otherwise provide help with transportation. They offered to call back by the end of the next business day! Not much help. They tried calling at a couple inconvenient times and then perfunctorily sent an email that they were closing the case and be sure to look out for a customer satisfaction survey. Sure thing, guys, thanks a lot!