I wanted so badly to give Careone a better rating ...

I wanted so badly to give Careone a better rating because some of the staff members are beautiful people and hardworkers but unfortunately people do not go to these type of facilities just for good people. My justification for the low rating is as follows:

1. It took almost a month to get my son a wheelchair and when it came he couldn't use it unless we were there because it didn't fit properly. So he remained in the bed for weeks!
2. It took almost a month to get him a shower stretcher. We were told the facility never had one and we had to have several conversations before they would purchase one but they did purchase one thanks to the DON
3. They left my son, who has a TBI, in a jerry chair, in the hallway without his helmet (he has missing bone flap so helmet is madatory) on and unattended. A family member found him sliding off the chair and biting his lip.
3. Dr Drucker is unprofessional never spoke to us except to try to explain why our sons trach was knocked out and I watched her speak demeaningly to her staff. (Note we changed doctors and never heard from that Dr either.)
4. Meds were randomly discontinued when there was a clear need and orders from specialist were ignored.
5. Extremely short staffed, our son developed a groin rash from sitting wet and sometimes sitting in bowl movements for prolonged periods of time. A few times it was at least 4 hours, my husband and I have ended up changing him at times.
6. Communication is non existent! They never called me when his trach was knocked out or when he had a fever. The DoN eventually tried to remedy this but lack of communication continued between shifts.
7. Our son had an elective surgery to get his skull flap put back in and within hours they gave away his bed. They all knew we planned to return, he had a room full of pics, clothes, books, electronics. They had his belonging in boxes and liquid poured out of the box labeled electronics, thanks careone. No one called us or had any conversation with us that they planned to take his room. This was so unprofessional and appalling. It left our son stuck at the ICU with no place to return. He is 20 and only 3 facilities were willing to help him due to his age and injury. That being said as I write this I realize they did him a favor because he deserves better care until we can bring him home.

If you decide to have your loved one go here please understand they have huge communication gaps and are very short staffed.