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Alliance security was contracted by my alarm compa...

Alliance security was contracted by my alarm company Moni. The only positive was that the technician was nice. He showed up past the given time window. Didn't have all the equipment that needed to be installed. Did not know about our brand security system or the brand smoke and carbon detectors that were to be installed. We paid for installation and set up for the detectors and were advised per company rules he was not allowed to use a ladder (where are smoke detectors installed???? The ceiling), so he could only program the detectors. So I have to pay my contractor to come out and install the detectors. Since he didn't bring all the detectors needed, I was assured that another technician would be out the next day with the additional detector since they couldn't get someone back out the same day. I come home that evening and the carbon detector is beeping and I have to call Moni and walk through how to reset it since it wasn't set up properly. I never received a call with the time they are coming the next day, call and get passed around to different reps and finally after the 4th call I'm told a ticket was created and someone would call to set up an appt time in a couple days. UNACCEPTABLE. I already had to cancel the fire chief from coming and doing the fire inspection because install was incomplete, he was rescheduled and now I'm told no technician is coming as promised. So we have to cancel another inspection which means we cannot have the permit signed off and the job cannot be completed all to the incompetence of this company. The alarm company Moni is partially to blame for this nightmare of an experience because they choose to contract Alliance Security.

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