Becky Parker

Review of Sheraton DFW Airport Hotel

I was on hold for 20 minutes wanting to make a re...

I was on hold for 20 minutes wanting to make a reservation for 11 rooms. If I was not part of an event at this hotel I would have hung up a long time ago and booked at another hotel. The first person who answered the phone after a 10 minute wait totally ignored me when I told her I had been on hold for 10 minutes and would have hung up and called another hotel. No apology or any response. She just transferred me to another department who left me on hold also.