Project Okie

Review of Sunrooms and More

We had them come out to do a bid and we went over ...

We had them come out to do a bid and we went over everything we were wanting. I was initially surprised we didn't get a reminder and they just showed up but luckily we able to meet. After discussing our ideas we ended the visit with a promise to get a quote from corporate based on what we wanted. I was also surprised at how much would be subbed out and not on the bid they'd give us. While they sent off for the quote they wanted us to see their showroom to look at the glass, trim colors, etc. We discussed not having time for a few weeks so scheduling would need to consider that if we even did it at all. We got called days later to schedule something and I reiterated the availability we had and the desire for them to call back a few weeks later.

Recently I received another call and since I finally had some time to discuss I returned the call. First, they couldn't even find me in their stack of people even though they just called. This felt very impersonal from my perspective. Second, I requested an initial quote from what we previously discussed before we both spent more time discussing on the phone or in person so I could get an idea of their pricing to save time for both of us but that was denied repeatedly. Throughout the call I was told things like I must have mistaken going over details with them with someone else and therefor they couldn't quote it out because I myself said I'd meet with other contractors for bids and fact is their guy would've wrote it down. This felt like complete blame transference. Eventually the call turned into what I felt was a rude demand for us to come in because that's what they noted in their records and since the last time they called I didn't mention not getting our quote they wouldn't do that at this time. I responded by asking them to not have anyone call us as I was no longer interested in doing business with them now or in the future and once they acknowledged we disconnected the call and I left my original review.

Since the review a manager contacted us to discuss the experience and to reconsidering the review. We do appreciate their effort to escalate this and explaining their perspective more. I do acknowledge that they could want to limit their quotes to what's most accurate for customers but we already provided sufficent details in my opinion and experience to allow for a good quote that could of course have very few slight variations in the end based on their experiences and suggestions. I didn't feel the issues were completely owned because "miscommunication between us" and "facts are this stuff doesn't happen with them" were referred to a few times. It was also said they'd still get us a quote even though we'd likely not do business together which of course made me feel they already wrote it off. Lastly, it was noted that the conversation mentioned above was overheard but it wasn't escalated until after the review was posted which also made me feel there was a lack of authenticity behind the call.

Ultimately I didn't want to invest hours of our time to build this dream room and then see an unaffordable pricetag when we're even more invested in the vision and more likely to still move forward. At this moment I dont know if it would've been affordable but with all the subbed out things I'd still have to get their bids as well which is difficult and time consuming for the customer in my eyes. This type of transaction would not be something I'd choose to support with my money or word of mouth. I also choose to continue to share this review as accurately and honestly as I can because I am shocked and disappointed with our overall experience and unprofessional communication at times even though we understand everyone has bad days. We truely had higher expectations for this business based on other reviews but unfortunately our expectations just didn't align.