The location is very nice, however some attention ...

The location is very nice, however some attention to detail needs to happen on the front end and on room cleaning. Allow me to explain:

We had traveled to the hotel to photograph an event. Upon checking in, the hotel put a $500 incidental charge on our card-fair enough. However, when we charged things to the room, those charges were taken off, in addition to the $500 hold.

Next, after a long day, we grabbed some drinks and were relaxing on the patio. Low and behold, what do we find on the table, but a roach. Now, we aren't opposed to the consumption of cannabis, but the cleaning crew should have cleaned the patio, prior to receiving new guest.

Finally, the hotel charged our room to our card and not the association that we were working for, aside from the fact that we communicated the arrangements and had the event manager confirm this fact.