Jessie Teng

Review of Oakland Marriott City Center, ...

The service of booking, check-in and check-out wer...

The service of booking, check-in and check-out were good. However,
we had an incident after check-out and realized that we left an oil diffuser inside the room. Therefore we called back twice right away and left voice message twice but there was no response at all. Called again on Mon, still the same. Finally, on Tues, I called and someone picked the phone and promised me he will check the room. After waiting for 45 minutes, I called back again and was told they could not find the oil diffuser. I am very disappointed and sad. If they would able to help me on Sat, I should still able to get my X'mas gift back.