Katherine Varela

Review of E&S Ring Management

My husband and I recently moved in at Rancho Los F...

My husband and I recently moved in at Rancho Los Feliz, an E & S Ring property.

We've had issues with the water pressure and temperature control in the shower. The temperature fluctuates frequently. It is very loud and vibrates. We've been informed by maintenance this is a known water pressure issue affecting multiple units in our building. We reported it two months ago and it still has not been resolved, though it has been worked on twice. We followed up again with the property manager, Isis Fernandez, about it over a week ago, but we still haven't heard back.

We have had problems with the utilities. The fridge was leaking and caused several items to spoil prematurely. This went on for seven weeks before it was replaced.

Tenants are required to pay extra for parking, yet there are vehicles parked in the driveway every day, including in the fire lane near the fire hydrant. Sometimes it takes some maneuvering to get through when the vehicles are parked such that only one can pass at a time. We also reported this to Isis Fernandez but it has not been alleviated.

The walls are very thin and we have been woken up between 11pm-7am on numerous occasions.

Our worst experience occurred one day when we came in to pay the rent. We had already given one of the leasing office assistants our check, but instead of handing us the receipt, she sat down and started helping a tenant who came in after us with a request. When my husband asked if we could have our receipt so we could leave, she got angry and accused him of being aggressive with her. She continued to berate him with false accusations angrily and loudly in front of other customers for several minutes. We were both shocked and distressed by this behavior, which was completely unwarranted. We have discussed this with Isis Fernandez, and she apologized that we may have "felt disregarded" but did not address the issue of her employee's false accusations. Considering the gravity of having a female employee accuse a male tenant of aggressive behavior, particularly after he made a reasonable request, this was very troubling. The leasing office employee involved said she didn't care if we spoke to her manager about her conduct. Now we know why.

Apart from the excellent care of the grounds by maintenance staff, our experience at Rancho Los Feliz has been very unpleasant and uncomfortable, and we would not recommend it. I doubt that any other property managed by E & S Ring would be any better.