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Stephen Chainey

4 years ago

Check in busy but expect that on a Friday afternoo...

Check in busy but expect that on a Friday afternoon. Was upgraded to a luxury room but still feel they are quite a small room for a Sofitel. Air-conditioning wasn't working properly so room very hot. Tried to call Reception for ages but no answer. Went down to Guest Relations Desk and complained. Whilst having drink in bar, they arranged for someone from Maintenance to go up and fix it. Once done, returned to room and found it much more amenable. King size bed was comfortable. Was staying for 2 nights so had meal in Oriental Restaurant on-site but glad we'd booked as they kept turning people away because of no tables available. Food was excellent. Had drinks in bar afterwards and staff very friendly. Because of our plans, only had light breakfast on the Saturday and a bit more on the Sunday. The spread of different foods was impressive and there was plenty of food to suit anyone's palette.

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