Natashja Singleton

Review of Ideal Prepaid SA

SUPER Impressed by their services!!! I moved into ...

SUPER Impressed by their services!!! I moved into a new house 3 weeks ago and first time ever that I'm using prepaid water. I bought "tokens" today for the first time, late this afternoon... Around 20:00 they phoned ma asking if I managed to do the EFT without issues. I said yes and gave my meter number, etc... they gave me an email address to send my Proof of Payment, which I did, and after I hit sent I've realised that I've switched my Reference and their reference around - first time ever I've made this mistake. Their reference showed "Water pre-paid" they would have never been able to allocate this. But because they followed up on their EFT registrations I noticed my mistake and they rectified it immediately! I've never received such amazing ans swift services!!!! Amazing first time experience!!!