I wish I could give it more stars because the staf...

I wish I could give it more stars because the staff on the boat were great, very helpful and accommodating but everything else was sub par. First, they booked us for the wrong date so when our group of 7 showed up to get on the boat, they couldn t find our reservation. The girl checking us in was extremely rude and instead of taking the time to figure out what happened she blamed me and told us to step aside so she could see if the had enough food. My kids and family were embarrassed, we were pushed aside so she could check in everyone else even though we were there early. I took it upon myself to call the guy who booked us so he could explain to her that he d made a mistake and when he did, she still treated us like we were a nuisance. No apologies. She even had the audacity to say the she fixed the problem. No lady, I did. We got on the boat and like I said, the staff were very attentive and friendly. The food was fine, we weren t expecting anything more than burgers so everyone was happy with the food. I specifically asked if we d be able to swim with turtles when I booked it and they said yes. Instead they took us out to a reef where we saw a few fish and no turtles. My kids were still happy and it was beautiful out but I wish they wouldn t have promised turtles because it set us up for disappointment. My overall take, choose another company. One with better customer service ratings so that if anything does go wrong, you know you ll be treated with kindness and respect.