The most unorganized facility I've ever worked wit...

The most unorganized facility I've ever worked with. My PCP is never available, and when I do have my scheduled exams it's like we are meeting for the first time and the entire appt lasts 15 minutes. I spoke with a nurse on the phone this morning about my symptoms and she told me my PCP wasn't available so another doctor would call me at 10:40AM. By 10:50 I had heard nothing so I logged into the portal and saw they have my husbands name on my insurance (we've never shared insurance), and my maiden name is still on my file (even though I submitted my name change and updated insurance info 1.5 years ago). So I call the office back and they said I had no PCP and no record of my new name so that's why the doctor didn't call me during our scheduled time. How did I manage to set up an appt with a doctor if you allegedly don't have me on file? I finish fixing the insurance and name issue with the rep and she finally goes "anything else I can help you with today" I reply - "UH YES, I STILL NEED A DOCTOR TO CALL ME BECAUSE I AM SICK AND NEED HELP!" This place is a mess. I am researching new physicians TODAY.