Please read this before you buy and be aware:

Please read this before you buy and be aware:

I want to share my car buying experience with Driver Select, please read this so you may be aware of similar issues and take care.

Yes, Driver Select offers competitive prices compared to many other dealerships and no bargain which I felt good. You will be lucky if there is no problem with the Car you bought. But it will be a night mare if there is an issue and I faced bitter experience with Driver select customer service. It s not 1 attempt but they took 5 attempts to fix an issue with my car and still problem is not resolved. Reason is simple they are not serious after the Sale.

I bought a Honda Civic in Dec'18 and during test run, low pressure indicator popped up. Sales person told its due to weather and they will check the pressure and fix it. Issue is that, Low pressure light comes and stays on even the tire pressure is ok, I contacted Customer Service and they asked me bring the vehicle to inspect and fix it.

As mentioned, Driver Select took 5 attempts (4 times at their facility and 1 time at (unknown) Honda dealer). First 3 times they fixed the issue at Driver select facility and issue came back within a week, indicates poor quality of service and I doubt the 190 point inspection pass claim. 4th time, they claimed that car was taken to a Honda dealership (unknown till now) and never provided Dealership details / Report on what was fixed, despite I requested several times. Taking to Honda dealership was a clear bluff.

After 4th attempt failed, I asked to exchange the vehicle and sales Manager Vance requested me for one last chance to fix the car from another Honda dealership (Lute Riley Honda).
I dropped my car and insisted to get a report from Honda this time to make sure it is fixed properly. Got a call after 3 days that car was ready but no report given and was told they will email it next day. After couple of follow-ups, finally they disclosed that car was not taken to Honda dealership and they changed tires which were having uneven tread that might have caused the problem. Clearly no transparency.

They knew the tires condition from day 1 and inspected multiple times and never mentioned about uneven tread. I replaced 2 front tires with low tread (6) after 2nd attempt failed. Other 2 tires have good tread (9), so this claim of uneven tread is not convincing. Even it is true, they should have done this much earlier. After 5th attempt, I told if the issue not coming up for a month then I will consider the issue is resolved, however it back again after 2 weeks. I contacted Customer service and no response till now.

I made 5 trips to Driver select (60 miles per trip, total 300 miles), spent 12 hours precious time (office hours) and wrote more than dozen mails and calls and spent $150 to replace 2 tires. Ended up frustrated and felt not treated fairly. We expect Customer service to take care of the issues and address concerns, but my experience with Driver Select is really disappointing and I trusted them and patiently took my car 5 times and still they are unable to fix the problem to my satisfaction. After my initial google review, Wes from Customer Service promised that they will fix the issue whatever it takes to my satisfaction, but not kept the word. I spent 14 grand and ended up with a problematic car.