Joseph Ford

Review of Worcester Charter TV3

Terrible customer service. Unreasonable and extrem...

Terrible customer service. Unreasonable and extremely long wait. What could have been a simple errand took up my entire day. Products and services are already terrible. You would expect that they try to counter that with a better in person experience.

3 reps were tasked with customer service for products and services but they also spent 30 minutes at a time selling cell phones while existing customers waited to exchange hardware. Horrible. If you re going to sell cell phones and plans, there should be dedicated customer service reps. Reps constantly taking breaks so only 2 active reps and a 19 person wait