Review of Brooks Family YMCA of the First Coast

3 years ago

Worst customer service ever.

Worst customer service ever.

First, they change business hours without notifying gym members; the past two times I've been they've been closed when they advertise open. Apparently you're supposed to check their website and read the tiny text at the top? Ever heard of a mass text or email, the way any modern business would handle unexpected closure?

Second, they mens sauna has a 50/50 chance of being on and even when it is on its maximum temperature is 130 F. I as well as many other members have mentioned the issues with the sauna and been told many times that they would be fixed yet it still is a problem.

The staff and management seem to be really comfortable doing the bare minimum and are happy to ride out the clock just to get their paycheck.