Jeff N

Review of Boot Doctors

Bootdoctors - If your doctor was like this you'd b...

Bootdoctors - If your doctor was like this you'd be dead and still be receving medical bills. I think Boot Orderlies would be a more appropriate name.
I've never had a bad experience with a boutique store at a ski resort until this one. I wasted my whole vacation there because of their incompetence. They totally misfitted my boots. I came in every day and instead of changing me out to a size that fit, the salesman kept trying to add pad over pad until my brand new boots looked similar to someone trying to fix 10 year old boots. When I pointed out that I didn't think it was right, he would just say, I've been knowing this for 5 years, I think I know what I am doing. Finally after wasting every evening of my ski trip and on my very final night, I was lucky enough to not get him. (He had gone on vacation.) The bootfitter I got took one look at the boots I was given and told me they were totally wrong. He tried to get me into another pair, but I was leaving in the morning and the whole point of buying at an expensive store on the slopes was for the expertise and to ski on them so they tried out and could be adjusted. Finally, he agreed to take back the boots and footbeds but said he would have to get the day manager to do the refund the next day because he couldn't. I left the next morning on my flight. When I called the following day, the day manager/owner decided it would be better if they kept $140 of my money for footbeds that they kept and were useless to me for any other boots anyways. I tried to contest it with American Express, but he lied and told them that I had taken the footbeds. We went around and around for months. The manager even said they fired the original bootfitter guy because of me and other complaints. But he still refused to give me back the rest of my money. I ended up buying boots and footbeds from a reputable ski store. Then a month later my footbeds showed up in a envelope with no return address and addressed to the wrong street address. I, of course, sent them back because I already got Surefoot beds. (They were soooo much better to deal with that the clowns at Bootdoctors.)

The bottom line is that Telluride is a high end resort with lots of reputable ski shops to go to and this one should be avoided because they are shysters. They had plenty of opportunity to make the situation right, instead they admitted they were wrong and basically said tough luck it's not our policy to give back all the money even if it's our fault.