Mohamad Negro

Review of Excella Travel (HK) Ltd

To make it short and sweet, I & my wife live in Du...

To make it short and sweet, I & my wife live in Dubai and we applied for visit visa to Hong Kong (since Lebanese nationals need to apply by mail post to Hong Kong immigration department in Wan Chai). I had to ship my documents through Emirates post "speedpost" in order not to lose time. After 40 days from applying I received an email confirmation from the immigration that my visas were accepted however i had an issue with my bank drafts (visa payments) and they requested a new drafts.

After shipping the new drafts, i called immigration and discovered that my visas will be shipped to my home address in Dubai through registered mail. This usually take up to 3 weeks which means i will miss my travel date (my flight tickets & hotel accommodation were non-refundable bookings).

I searched on google for travel agent in Hong Kong to assist me in this matter and luckily i found Excella Travel. I contacted them by email and they answered back quickly offering their services. When they tried to collect my visas on my behalf from the immigration department, they discovered that the immigration has already printed the visas and shipped it through registered mail.

Honestly, I lost hope since my visas will not reach on time to Dubai. However Amrit and Neelu went above and beyond my expectations! they contacted the immigration department, managed to speak with the officer who was in charge of my application and managed to find me a solution to re-issue new visas in one working day! The next day the ladies managed to collect the new visas and they shipped it to my home address with a speedpost mail which I received after 3 or 4 days.

I can t thank enough Neelu and Amrit for what they did. They are professional, they care about their clients and the most important part is that they deliver what they promised. I will defiantly recommend them and I hope working with them again.