Pulled up and hotel was closed, presumably due to ...

Pulled up and hotel was closed, presumably due to a COVID outbreak. There were NO SIGNS, no point of contact, no information whatsoever posted outside. Sat on hold for 20 minutes before I was able to talk to a Hyatt rep who told me what had happened. Because I used a (mandated) travel agency to book, I was not contacted directly about the cancellation/closure, which had occurred the day prior.