Tyler Solliday

Review of PenTeleData

My parents have used their service for what I m go...

My parents have used their service for what I m going to assume has been at least 4-5 years and every single one of those years has been absolutely painstakingly terrible when it comes to internet. We have had someone out to fix our connection several times, but that just resulted in a few new cables, sometimes a new modem (which never improved anything), and overall nothing of actual improvement. I decided to write this review now (using my mobile data) because the speeds for the last 4 days have been in the ballpark of 0.01 mbps to 0.6 Mbps (those were the good speeds). I m now sitting on a connection that is either so small it isn t traceable or none at all (my router says there is a connection but none of my devices can find one). We also have lost our HD Tv channels. Before these abismal speeds started becoming the norm, we still only got AT MOST 3 mbps on a wired connection and 1.5 Mbps wireless. Ookla speed test claimed I was getting 20 mbps but when downloading a game from steam I was disappointed to see that it NEVER ONCE peaked 3 mbps. Overall, HORRIBLE service, bad customer support, and a total waste of money. I m going to be even more upset if I find out that we aren t able to switch providers due to the fact that PA has almost no internet providers and PTD is the only one who covers about half the state. Wish I could give 0.5 stars, and that .5 is only because when hosting games or streaming, the connection didn t drop every 30 seconds, so although terribly slow, it was consistent at some points.