Sharona Jina

Review of Suede Salon Spa and Boutique

I was dissatisfied with their costumer service. On...

I was dissatisfied with their costumer service. One girl tells me one thing, and another girl tells me another. I wanted to refund two hair products: not open, not used, and had the receipt. I called on the day I got it and asked Amanda, "What is your return policy?" She said, "As long as it's not open/used, you can return it and we'll give the money back." I live an hour and a half away. Since I just got back from there, I wasn't going to drive and hour and a half again the same day. So I called again to verify if they can return the money back to me and the second girl Michele said, "We can only return store credit for hair products." I'm a working student with minimal wage pay, and these hair products were expensive. I only bought them because my hair was butchered by them in the first place. But when they fixed the texture of my hair, it turned out that I didn't need the products. I kept begging to please refund me because no where in the store did I see their return policy and no where online was their refund policy was found. When I spoke to the owner, she said, "Come in and get another hair product for a lesser price and we will pay you the difference." So I drove an hour and a half (I live in AC) back to the salon, and did just that. but the product I chose for a lesser deal was still quite pricey (even though that was the cheapest one I could find). -.-