We have been enjoying Congress Hall for over 7 yea...

We have been enjoying Congress Hall for over 7 years. This will be our last stay. Last weekend, we were enjoying my wife's birthday by spending a few days relaxing at Congress Hall. Unfortunately, on our last night, they let 2 very drunk girls into our room! The girls claimed it was their room, so the desk clerk used his/her passkey to let them into our room at 1:23 am. It was all very confusing with them going about the room turning on all the lights claiming this room was theirs and what were we doing there. In their condition they had a difficult time attempting to exit after we reasoned with them to leave. Needless to say we were extremely upset. My wife had to led them out of the room ( I have a disablility) while I called the desk asking for an explaination on what just happened. Our sleep was ruined that night thinking what could have happened.The next morning we were eating a very nice breakfast. When the waitress asked about our stay we told her about our experience. She notified the manager on Duty who came over and apologized telling us our breakfast was on them. We purchased the breakfast plan so it was mostly covered.
. My wife's glasses were missing from our room in the morning but thankfully were "turned in" later that morning and mailed to us.We have not heard from them since which disturbs us greatly. We felt the staff did not share our opinion of the gravity of the situation. We were put in a potentially very dangerous circumstance. Extremely upset over the whole matter. What started a a restful getaway ended up the complete opposite.
I'm very pleased to update my recent review, while we still have less then fond memories of our evening our greatest problem was being left with the thoughts that Congress Hall had no concern for the gravity of the situation. I'm pleased to share that apparently was not the case. Today we were contacted by Management who conducted a complete evaluation of the matter and took full responsibility and are taking steps to make certain a problem like this will not happen again. We are very pleaded with their reaction. We plan now on a return visit in the future.