imma Tiger

Review of Sam Pack's Five Star Ford

Bad customer service. I went in to get my door fix...

Bad customer service. I went in to get my door fixed and get an oil change and also get pricing on a part that I need it. Why my car was being serviced I cannot find the advisor who was helping me and when I asked another advisor where was he located or was there any update on my car after it has been in service for over an hour the guy told me I'm not your advisor you have to find him. By the time I actually did find him my car was done and ready for me. When I asked him about the pricing for the park he told me it will be cheaper for me to go to a pick and pull and get the part. All they told me is that he forgot to get pricing. When I get into my car there's the old oil sticker and I had to call back to see when do I get a new oil change. On July 1st my change oil message was coming on....I went in for service on 05/26 why is this message coming on! this just leads me to believe they didn't even do an oil change! I ended up going to the Ford dealership in Plano and getting an oil change from them. I should have just went to the Ford in Plano like I always do and get great customer service but I was trying to go to the one that was closer to my house. When I called today to talk to someone about it all I got was attitude. And that is the reason why I'm making this post. Because I wasn't going to say anything but there was no one trying to help me.