kriss p

Review of Woburn Toyota

I scheduled to go in with my mother and requested ...

I scheduled to go in with my mother and requested to view a specific car, Jaileen said that she would get it ready, and will meet us. When we arrived we were transferred to another salesman Abdou, and had to wait 15 min for them to fetch the car. The car came wrong color and had a cigarette burn on the driver side interior of the car. My mother asked for the lowest price they could bring it down, and Abdou refused to give her. We waited 20 more minutes and finally stormed out. Customer service was horrible. A couple days later I got a call from Wallie Sabet, telling me things about the car, and asked me to give him time to do some homework and will call back - for got the call back 3 weeks later. Also got an email from Jaileeen saying "Hi I'm Jaileen, how was the meeting with Jaileen and end sincerely by Jaileen" like if they pay more attention to the customer service it would be great instead of wasting my time.
Finally today I got a call from Wallie Sabet saying that I've written a complaint, however he didn't even know or have the time to read on what happen, he seemed to forget what I told him about the experience I faced walking into the dealership. And lastly he said "well I'm glad you have good prices from other places, it makes no sense for you to talk to me about the price, we will not go that low to match. And I said what do you mean???? You are the one who called me. Horrible services, lack knowledge of the vehicle. Every time I asked something about the car on the phone they always say "well the informations are online" even when we were at the dealership. Would not recommend any car buyers to even step in this dealership.