Adam Thomson Review of Crestview Cadillac
Never explained that each separate issue listed on...
Never explained that each separate issue listed on the work order was to be charged a separate diagnosis fee until after work was performed. Charged me to diagnose a fuel gauge on my fuel tank that they couldn't even figure out. But also charged to diagnose the sensor throwing a engine light in my fuel tank that required them to drop the tank to perform the repairs. Also charged me to diagnose a daytime running light that intermently worked on the drivers side that they said was a bad bulb. I explained to them that i had the light out and physically in my hand and was duplicated the problem that it wasn't a bulb. So they argued that with me. Lied and said that they knew for sure and took out the light. I know they were lieing because i put a ball of byutyl on one of the bolts when i took it out and it was still there and dirty. Took the car to Moran Chevrolet in fort gratiot mich.they. took the light out and found the faulty wire inside the light to fix the issue. Scheduling the car to be serviced took 3 weeks because of there back log. Only to wait to be over charged, lied to and disappointed. I not only purchased the vehicle from crestview but have had all the service work done there over the 2 years of owning this vehicle. Never ran into issues like this until the last visit. I will be taking my business elsewhere from here on out. Also i work as a auto body combination tech. For the past 22 years. In the Rochester and surrounding area. I know many people in and out of the business that come to me for advice. Crestview will not be highly recommended to anyone else i know in the future. I tried talking to the service writer about my concerns only to be blown off and treated as a annoyance. FYI same service writer all 6 visits to the service department. I won't name names because i want this public. It's gonna take some big convincing to get me to ever go back for another chance.
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