I tried calling the Service desk for twenty minute...

I tried calling the Service desk for twenty minutes (4 times) in order for me to get a pick up from Wilson Subway station. No answer. I then called the sales department (which of course picked up) and left me on hold for five minutes , where I hung up. I gave up after 15 minutes and then had to train back to Yorkdale and walk in from there. I will say during that the past three days I was inundated with calls from their lease renewal team. (That was no problem for them). Look, don't offer this service if you can't execute.