David Jenner

Review of The hotel roanoke & conference...

We love this hotel for a lot of reasons, but also ...

We love this hotel for a lot of reasons, but also see room for improvement.
PROS: Great staff and excellent service. Unique hotel and architecture, like a time warp into the past. This is clearly a high-end hotel that sets itself apart from many others.
CONS: Rough around the edges. You can tell some modern upgrades were made, but there are still many old furniture and trim that are not aging well. Wallpaper edges were peeling. Bathroom furniture has chips. If there was a way to improve the smell of the hotel so it doesn't smell like an old building, that would make it much better, too. I've been to Marriott Autograph Collection hotels where they pump in a scent that makes the place smell fresh and inviting.
Aside from the cons, which many are easily overlooked, the staff is great and the place has a charm you just cannot get at many other hotels.