In the current age where many people are left with...

In the current age where many people are left without jobs due to a pandemic, or local issues such as the damage to many buildings caused by a tornado, and this establishment makes the struggle even more difficult. A useless automated system that does not respond to the commands, I have sat on those audio menus for hours at a time continuously pressing the 2 key.
Now with recent surprise requirements, due to the state opening back up, everyone who is left jobless or can't work due to extreme health risks will likely be left without anyway to sustain themselves.
If you are going to introduce more requirements with this horrid system to solve these requirements give people more than an evening to do what they need to do.