Alonah Gill

Review of Holy Cross Medical Center

Called in the morning to check with the staff abou...

Called in the morning to check with the staff about coming in for a bone survey and to get an idea about this exam and was advised I can just walk in and they will take me back. When I got there, I had to register, the woman who registered me told me I needed authorization for an xray after I told her I didn't because my doctor already called. The woman told me I was wrong and proceeded to call my insurance company. They advised her I didn't need one after I waited for almost an hour for this. Then I FINALLY get sent to radiology for my bone survey and wait another 45 minutes- 60 minutes with no patients waiting. I get called back and get undressed and wait another 30 minutes for the techs to start then they come out to me and tell me that I need to get dressed again and come back another day because I needed a pregnancy test 24 hrs in advance and they can't do on the spot ones at the hospital. Needless to say, it was a waste of time waiting for all of this when it should have been communicated over the phone when I called to discuss this type of exam with the radiology department. Will be cancelling my bone marrow biopsy and scheduling it at another hospital to avoid going through this again.