John Winters

Review of Simpson Tri-Cities - Toyota, C...

Fast, courteous service but they dropped the ball ...

Fast, courteous service but they dropped the ball on my last two visits: they did not fill out the service record in my Toyota 4Runner owner's manual. At checkout, I asked if they had filled it out. When their answer was no, I asked and they then filled it out.

This may seem like an "old-school" item to many but when you go to sell your used Toyota to a private buyer, they will look for that owners manual documentation in addition to the wad of invoices from the dealer that you might have in your hand.