We held our son' s 4th birthday party here and at ...

We held our son' s 4th birthday party here and at the time we were very excited. The place showed a lot of promise. I'll start with the positives of the place. The trampolines they are awesome and they do a great job of separating different sizes to keep it a safe enviornment. However they pick and choose which rules to enforce in the dodgeball court. The employee (an asian girl - for lack of a better description, didn't get her name) called some people out when they were hit with the ball and not others because I guess she was to busy talking to another employee. Their refreshment bar was improperly staffed (read no one on duty), had to wait 10 mins for someone to walk up and help us all the while 7 people stood around literally right across the room and watched me waiting. Apparently it didn't occur to any of these geniuses to get whoever was supposed to be on duty in this part of the facility. Another issue was that after your hour of jumping they literally give you about 20 mins to get in and out of the party room. Anyone with kids knows that it takes longer than this to pass out pizza, eat pizza, sing happy bday, blow out candles and god forbid if you want to open your presents up there, they kick you out because your time is already up. It would have been more cost effective to pay for an hour of jumping and then go back to someones house for how quickly they try and kick you out of the party room. The room was also equiped with a broken napkin dispenser and a party attendant that was slower than molasses passing out slices of pizza. If they expect you to be out within 20 mins, then they had better be throwing that pizza down your throat the minute you step in that room.

Overall go there for a fun night out on trampolines but expect extremely fluctuating levels of customer service and find somewhere else to take your crew for a bday party.