Don Pretorius

Review of Waterford Wedgwood Australia

I ve been a regular customer at this outlet for a ...

I ve been a regular customer at this outlet for a few years and almost always happy with the customer service. Today I went in to try and buy a single wine glass. Knowing that the chances of this would be slim. Once before I got lucky only because there were some spares in the store room. The young male who served me was very helpful as he always is like most of the staff. He found one out back and spoke to a senior staff member I am assuming she is the manager. Her attitude was just outright rude and close to belligerent. To the point where the male was embarrassed. She said we don t sell these we keep them here in case we need to replace a spare. I said I know as this was the case the last time I broke a glass. However the lady who served me last time said I was in luck we got some spares outback we normally don t sell them, however you can buy this one . I left feeling that I had an excellent customer service experience. How ever today I left annoyed and disappointed and empty handed.