Mariela Guzman

Review of Tennis Pro Shop Fountainebleau...

This hotel is highly overrated. Due to the price t...

This hotel is highly overrated. Due to the price that I was paying I was expected to receive the best service and experience. Wrong , it has been the worse hotel I ve ever been to. When I arrived I was not helped with my suitcase , I had to find a Bell boy myself. Arriving at front desk the girl was nice, but not at all helpful. I had to ask multiple questions and she barely informed me on the hotel and what they do and don t include. You must pay 48 dollars daily for parking ( I found this quite absurd because it s either cheaper in other hotels or they don t even have one). Pool and beach always packed, and the worse service I have ever received. I had to wait 45 mins to get my car to only find out that it was parked upfront and they had never even looked for it when I asked. I don t recommend this hotel to anyone, and if I am writing this review it s because I am extremely dissatisfied. Also my hotel bed board was scratched and had cut up pieces (I didn t really care and not a huge deal, but if I m paying such an expensive price I expect more). I am even changing my hotel reservation and going elsewhere , this hotel is not worth it.