Avery Lund Review of Lutsen Resort Minnesota
Not recommended. Bad service, and in poor form the...
Not recommended. Bad service, and in poor form they delete any post that is critical of them even if well-founded and admitted by their clerks. And no they didn t bother to contact me despite their promise to do so. So why am I annoyed? I purchased a deal, and arrived to the picturesque location and presented coupon. All seemed well until the next morning. Was planning on getting an early start hiking but there was an error with my fully prepaid stay I was told. Apparently, they accidentally refunded my stay the night before instead of charging me the tax I owed. So I called my bank to verify- nothing on record I was told. Bob the rep. told me I needed to re-pay for my (already prepaid) stay. After an hour plus confirming that I did actually get the credit so that I knew I wasn t paying twice I repaid. At this time I was annoyed, but accidents happen. But then Bob did something frankly creepy he went so far as to suggest one of my companions requested the refund, but only so when said companion walked out to pack the car. The problem was, Bob was trying to cover his butt. I had been there the whole night before, and besides random people can t dictate what you do with MY CARD. His attempt to deflect the blame was cowardly at best, and the promise of a perk for my patience that never materialized was even worse. As a result of this delay we ended up getting rained on for the last 30 min of the hike and I never heard back for a mistake they admitted was theirs. If you don t have any issues I m sure the stay will be nice, but if you do, expect to be treated like junk. And Bob should be reminded of the virtue of honesty and treating people like adults.
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