Jen Thompson Review of Sofitel Fiji Resort & Spa
I found my stay less than average and dissatisfied...
I found my stay less than average and dissatisfied due to the high cost charged. I was given the run around because the room wasn't ready and when i came back 15 minutes later than they asked me to come back to get my room key... it still wasn't ready.
I then went for a swim but the pool was closed because a child had defecated in it.
i then went to dinner at Salt Restaurant and a mother was bouncing her nappied baby on the table top... i was disgusted.
Breakfast came with crying screaming children, children running around my feet and i couldn't find anything to eat that would take my fancy... it was all the same as every other breakfast i have had everywhere else... usually sofitel tends to be of a higher standard but i thought it was all very average.
Finally, when trying to check out they charged me for breakfast... which was rather disappointing. I booked two rooms and my father and husband couldnt come at the last moment so it was just my mother and myself. One of the rooms was paid for, the other paid for using my Accor member certificate. I understand that the room on the certificate didn't come with breakfast but they could have charged two of us together in one room so i didn't have to pay because our other family members didn't come and when i suggested that they just said no... it felt like you were just out to make money instead of looking after your guests. This was compounded by the 1 welcome drink given to each of us (rather than 2 even though our family were absent) and we only got 1 fruit platter... seriously don't waste my time filling in preference forms prior to my visit if you aren't going to fulfil my expectations.
I won't be back and i can't recommend it to anyone I know.
It was well below par
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