Kollektiv Cycle

Review of Outdoor Gear Canada - OGC

Worst experience and customer service EVER. I had...

Worst experience and customer service EVER. I had been in contact with a representative for months. Was promised time and again that there was a 2-3 week turn around for the shoes. I placed my order... never heard a word for 2 weeks. Then was told that most of the shoes that I had ordered were no longer in stock. Ordered other shoes but was not relayed any information that shipments were running behind. Then when I questioned where my shoes were, I was told that I was a nuisance and wasn't worth the business and that I should have gone elsewhere. I was left with FIVE business days to find a fleet of 52 pairs of shoes in order to open my studio on time. Now they aren't refunding my money for the partial order of shoes that I received for my staff when they had to overnight ship due to a communication error amongst their staff. Literally the most unprofessional and ignorant people that I have EVER dealt with. Never again. Buyers BEWARE.