Great food. Great staff. I was asked to wait 20 ...

Great food. Great staff. I was asked to wait 20 minutes on a pickup to honor a 3rd party 5$ off coupon so they had to call corporate to get permission. They did not honor the coupon after 20 minute wait. We order about every 3 weeks and the manager should have just honored the coupon instead of losing customers. This order was cold and I had to inhale my food when I got back to work. Kinda absurd if you ask me. :(