Valerie Perez

Review of Adam Smith Texas Harley

Texas Harley deserves my very rare 5 star review. ...

Texas Harley deserves my very rare 5 star review. As a new rider I was very nervous and uneasy about the whole thing (everything). I have received SO much help from every department.

Ethan and Sean (sales) have both seen me in that dealership too many times to count but I could not have been more comfortable with anyone else. Ethan made sure I knew all of my options for purchase and explained the benefits of each bike so I could make a well educated decision. After taking my bike home Ethan (remembering I was a brand new rider) reached out to me to make sure I made it home safely. It was very late when we picked up the bike so a simple message like that meant a ton to me. Sean was very friendly and easy to talk to about finance. Every time I had doubt about something he was sure to pull me off the ledge! Alex (apparel) has helped me several times. From buying my first helmet to gearing up for the winter - she has been there. Last but not least - Chris (parts) was there when I fell off of my bike in the parking lot for the first time (so embarassing). He came out of nowhere and helped me up and picked my bike back up when I couldn't. He has helped me find the best way to protect my bike from low speed crashes by educating me about crash bars and shorter shocks (since I'm so short). He has also helped me feel less embarrassed by telling me his own stories LOL.
Management - RECOGNIZE THESE PEOPLE.

I have NEVER gotten so much needed attention from a dealership in my life and I've had TOO many vehicles for being 27. Again, this is a well deserved 5 star rating that does not come easy from me. Getting what you want being a young woman from a dealership is hard but obtainable. Getting what you want and feeling comfortable knowing they are not out to screw you is what I got from Texas Harley. As long as I am riding a motorcycle I will be a customer of theirs.