John Eastwood

Review of Harrow Borough Council

Harrow Council should have collected my two small ...

Harrow Council should have collected my two small food waste bins on Thursday, they failed. Could not report on their website as it states not collected yet, although the rest of the road had been emptied. Telephoned and reported the problem. They confirmed it was their fault and gave a reference number and said it would be collected within two working days, which meant Monday as they don't work on weekends. They never turned up, so another phone call and a promise to "escalate" the complaint to the depot, which would take a further two working days (they don't seem to understand the meaning of 'escalate'). They also said they would ask their manager to phone me back, it never happened and they could not give me a reference number this time as I was informed the computer crashed. They asked for an e-mail address to forward the reference number when she sorted the computer problem, we received no e-mail. We are not allowed the manager's name or telephone number of the depot. Would anyone pay for a service which was not carried out? Harrow Council Refuse Department are a disgrace. Bins still not emptied and an army of ants taking residence.