Tressa Wood

Review of Marriott Downtown Kansas City

Booked 3 rooms- Air Conditioning did not work in a...

Booked 3 rooms- Air Conditioning did not work in all 3, credit was not given back on 2 rooms even though the other two couples checked in a clearly said they were paying for their own. Rooms were noisy. Although they appeared clean, products were found in one room from a prior guests romantic getaway. (enough said). Tried to do an early check-in and staff was not even considerate in their response. Room service was knocking on all doors in our hallway at 9am asking when you were departing. Check-out is at 11. Trying to credit for the 2 rooms that we miss charged was a nightmare. Only thing that was great was the location.