Tyler Kirkland

Review of Tim Dahle Nissan

Take care before visiting this dealership, I just ...

Take care before visiting this dealership, I just had a horrible experience thanks to Javier H.

I reached out concerning a car found on carmax.com asking if I could swing by and test drive. Javier answered the phone and told me yes it is available and to come on down! Upon starting the car I noticed the monitor for the odomitor is not turning on, I ignored this until we returned to the dealership. After parking the car I waited to see if the monitor lit up after it was put in park and unfortunately no it was not working. I Informed Javier asking if this was normal or if I'm missing something. He says no problem we will get this fixed for you.

Heading inside I inquire about price to test the waters and see what kind of hidden fees to expect. Javier then begins to poorly explain the finer details of the so called "worry free" charge which adds on an extra grand to the price. At this point I tell Javier I have a trade in and would like to see how this changes the interaction. He says no problem and asks how much I would like for it, I tell him my price and he condescendingly tries to tell me it's not worth that and to bring my price down.

He pulls up the blue book to prove his point and it turns out my price is spot on. Now much later nearly an hour and a half later after haggling about the worry free charge and the price of my truck I bring up the odometer and how it's not working and what to expect.

He pulls up on his computer that they will fix the odometer at the price we have agreed on. I sign and tell him I would like to see these prices printed out before me so we can carry on.

He leaves again to go check out the odometer and within 10 minutes asks me to come out and see that it is working. I start the car and sure enough it turns on for a minute but shortly after turns back off. I tell him I'm concerned that this is an electrical problem but assures me it can be fixed.

We carry on with the car buying process I sign my name on the agreed upon price and he takes my info to check my credit after nearly half an hour of waiting he comes back and tells me there is bad news and the odometer cannot be fixed and that I would have to assume the responsibility or pay an extra 2000 on the car.

I remind him of the price we agreed upon and my signature and told him that was not the deal.

He returns with a manager who basically tells me that Javier screwed up big time and the odometer was a KNOWN ISSUE that should not have been sold at that price. And I can buy the car at that price plus an additional 500$ but it will not be fixed. Doesn't seem very worry free to me but whatever. I ask the manager that this was not my mistake and what can be done about this? He is in a hurry to get me out the door and says nothing we will not sell you the car at the already agreed upon price. And Javier will be "talked to" about proper training.

I do not normally lose my temper and post reviews but this was frustrating and completely unfair and I feel compelled to leave this Review.

As a side note while this whole process was going on another couple was trying to also buy the same car and was not told of the odometer issues.