Imcompetent staff. and undervalued estimates. Be c...

Imcompetent staff. and undervalued estimates. Be cautious of the great reviews this place has. (Most of which interestingly enough only have reviews for either this business or its sister company) i had a terrible experiemce with the rude unhelpful receptionist and laptop was then held ransom unless i paid a 30 pound fee which was never mentioned beforehand. Many nightmare stories about repairs consistantly failing if you search hard enough (if only i had done this beforehand) save your wallets and AVOID!!!

Edit to cover some of the owners points.





3. I was happy to sell my machine but after emailing my bank details through no payment was being made. After ringing i was rudely told by Jon that i was told the payment would be as soon as possible and as i hadn't been paid yet it obviously wasn't possible - Thanks for the update Sherlock. 2 minutes later i received an email from the "owner" (boy what a coincidence) informing me that he has had a stroke and therefore was unable to pay me for at least a few days (but hilariously enough he has all the time in the world to reply to the reviews on here) funny eh?

4. My comments about the parts was actually from the customer before me collecting his mobile phone stating that his screen didn't feel right after repair and that it felt a lot "more pushed in and different" then before and then Jon (always good old Jon) said that they had been having some issues with their supplier.

5. In summary i didn't review this based on a 3 hour diagnosis - Which didn't come through until the next day , i did it based on my poor experience with the rude receptionist that did quote me incorrectly despite this owners obvious attempt at damage control.